How can we help with ViziCues?

Today is the schedule you are actively using right now. You can build a schedule, start from a template or Saved routine, then use Checklist, Focus, or First-Then depending on how much of the plan you want to see at once.

Using something in Today does not mean you have to save it for later. Today and your reusable Saved items are separate.

Open the template or Saved routine you want and choose the option to use it for Today. ViziCues copies that plan into your active Today schedule so you can use and edit it for the day.

Treat Today as the working copy for the day. Changes you make while using Today are for that active schedule unless you deliberately choose to save a reusable routine/template from your work.

ViziCues does not need to silently rebuild your day for you. When a previous schedule is available, the app can offer a choice to use that schedule again. You decide whether you want to reuse it.

Yes. ViziCues includes Today checkoff controls along with undo/reset-progress tools so you can correct an accidental completion or start the schedule’s completion state over without rebuilding the schedule itself.

Templates give you a reusable starting point instead of building every schedule from scratch. Saved routines are plans you keep so you can use them again later.

The important distinction for everyday use is simple: using a plan today is not the same as saving a reusable copy.

No. Simply choosing a template and using it for Today should not create a new Saved copy or use a Saved slot.

If you intentionally save a routine/template for later reuse, that saved item counts toward the Free saved-item limit.

ViziCues Free lets you keep up to 3 saved routines/templates. Apps Pro removes that saved-item limit.

The built-in starter template library is there to use as a starting point; simply using a starter template for Today does not fill a Saved slot.

First check the items you have deliberately kept in Saved. ViziCues Free allows up to 3 saved routines/templates. You can remove a reusable item you no longer need, or Apps Pro provides unlimited saved routines and templates.

Smart Builder helps you create a draft schedule faster. Use the suggestions as a starting point, then review and edit the schedule so it fits the actual day before you use it.

ViziCues Free includes up to 5 Smart Builds per week. Apps Pro includes unlimited Smart Builder use.

Yes. You can create reusable custom activities in My activities. ViziCues Free includes up to 5 reusable custom activities, and Apps Pro removes that limit.

You can also add a one-off custom activity directly to a schedule when you do not need to keep it as a reusable My activities item.

Favorites make activities you use often easier to find when you are building or choosing parts of a schedule. They are useful for activities that come up repeatedly but do not need their own full saved routine.

Yes. A generated or reusable plan is still yours to adjust. Review the active schedule and reorder, add, remove, or edit activities as needed before or while using it.

Checklist shows the active plan as a list you can work through and check off. It is the most complete view of the Today schedule and is useful when you want to see the whole sequence.

Focus narrows the schedule so the immediate part of the plan is easier to see. It is useful when the full list feels like too much information at once.

First-Then gives you a simple two-step view: what comes first and what comes next. You can choose two activities for a First-Then board when a smaller visual sequence is more useful than the full schedule.

No. These are different ways to work with the schedule. You do not need to save duplicate routines just because you want to switch from a fuller Checklist view to a simpler Focus or First-Then view.

Yes. The core ViziCues workflow includes a basic visual timer that can be used alongside the schedule when seeing time pass is helpful.

Yes. ViziCues includes visual appearance controls so you can choose a presentation that works better for the person using the schedule. Changing the appearance changes how activities are shown; it does not turn the schedule into a different routine.

Yes. Use a custom activity when the built-in activity choices do not match what you need. You can keep frequently used custom activities in My activities, or add a one-off custom activity directly to a schedule.

ViziCues may improve or refine its visual library over time. The activity name and schedule meaning should remain the important part. If a visual looks incorrect, unclear, or mismatched to the activity, please report it.

Yes. Basic printing is included with ViziCues Free. Your device or browser may also let you save the print output as a PDF.

Yes. ViziCues includes a basic save-image option so you can keep a visual copy of a schedule or use it where an image is easier than opening the app.

ViziCues includes supported share tools. The exact share choices you see can depend on your device, browser, and the apps installed on that device.

If the share option you want is not available, saving an image or using Print/PDF can be a practical alternative.

Basic print, PDF, image, and sharing tools stay available in ViziCues Free. Apps Pro adds more control over finished exports, including customized titles, footers, labels, filenames, and the option to remove basic SensoryGift branding.

No. Manual backup export and import are included with ViziCues Free. Apps Pro adds conveniences such as backup reminders and local restore-point history.

1. On the device or browser that still has your ViziCues work, create a fresh ViziCues backup.
2. Keep the backup file somewhere you can access from the new device.
3. Open ViziCues on the new device or browser.
4. Use ViziCues Import/Restore to bring in the backup and follow the confirmation shown in the app.
5. If you use Apps Pro, restore your paid access separately if it is not already recognized.

No. These are two separate things.

• Restore Apps Pro reconnects your paid feature access.
• Import a ViziCues backup restores saved ViziCues app data from a backup file.

Restoring a purchase cannot recreate local schedules that were deleted if you do not have a backup of them.

If ViziCues still opens and you want to keep your saved work, make a fresh backup first.

ViziCues is designed to keep core routine data on the device/browser you use rather than requiring a cloud account for normal use. That means another phone, tablet, or browser can have its own separate ViziCues data.

Use a ViziCues backup when you want to move saved work from one device/browser to another.

ViziCues Free includes the complete core schedule workflow, including:

For pricing, subscription management, and the full suite comparison, visit SensoryGift Apps Pro.

Make sure the device is online, then open the Apps Pro area in ViziCues and use Restore Access. Follow the verification/recovery steps shown in the app.

If access still does not return, check Updates & Known Issues and then contact support with the exact message ViziCues shows.

Yes. SensoryGift Apps Pro is the shared paid upgrade for ViziCues, SensyCues, and Reset. Each app unlocks features that make sense for that app.

Your saved work is not supposed to be deleted just because Apps Pro is no longer active. ViziCues returns to its Free limits, and items above those limits may become unavailable for editing or adding until Pro is active again or you reduce your saved content to the Free limits.

No. You can use ViziCues in a supported browser. Installing it or adding it to your Home Screen gives it a more app-like launch experience.

Open ViziCues in your browser and use the browser’s install or Add to Home Screen option.

• iPhone/iPad Safari: use the Share button, then choose Add to Home Screen.
• Other supported browsers/devices: look for Install app or Add to Home Screen in the browser menu.

ViziCues can work offline after its core app files have loaded successfully while you are online. If you just installed or updated ViziCues, open it successfully online before relying on it offline.

Some things still need an internet connection, including Apps Pro purchase/restore checks and links that open website pages.

1. Make sure you have an internet connection.
2. Close the ViziCues tab or installed app completely.
3. Open ViziCues again.
4. If it still does not open, check Updates & Known Issues.

That was a recently resolved ViziCues issue. Current production behavior should let you use a template for Today without automatically creating a Saved copy.

1. Close ViziCues and reopen it while online.
2. Check Updates & Known Issues for the latest ViziCues release information.
3. If a new copy still appears when you only choose Use for Today, report the problem.

ViziCues Free allows up to 3 saved routines/templates. Your active Today schedule should not use a Saved slot simply because it is active today.

If the number still does not make sense after checking the reusable items in Saved, reopen ViziCues while online and check the current issues page.

First check whether you are using the same device, browser, and ViziCues profile where the work was created.

ViziCues core data is stored on the device/browser you use, so opening a different browser or device does not automatically bring the same saved work with it. If you moved devices, import your most recent ViziCues backup.

1. Close ViziCues and reopen it.
2. If possible, reopen it while online.
3. Check Updates & Known Issues to see whether the problem is already listed.
4. If it continues, report the exact button or action that failed.

These features can depend partly on the browser and device. Try the ViziCues option again while online, and make sure your browser is allowed to open the print or share interface.

If one output method is unavailable, try another: for example, Print/PDF instead of Share, or Save image instead of Print. If all output methods fail, report the device/browser and which option you tried.

Please report it through the same ViziCues support route. Useful details include what you were trying to do and whether the problem involved VoiceOver/screen-reader labels, keyboard access, focus, text size, contrast, motion, orientation, or another accessibility need.

No account is required for the core ViziCues Free experience. Apps Pro purchase and restore use separate access verification, but that is not the same as turning your ViziCues schedules into a cloud account.

ViziCues is designed so core routine data stays in the device/browser where you use the app unless you choose to export, import, share, or back it up.

That is why making a backup matters before clearing browser/app data or moving to another device.

Apps Pro access checks are separate from your ViziCues routine content. Restoring paid access does not upload or recreate the schedules stored in your ViziCues app data.

The most useful report includes:

• what you were trying to do;
• what happened instead;
• whether you were using ViziCues in a browser tab or as an installed/Home Screen app;
• your device and browser, if you know them;
• the exact error message, if one appeared; and
• a screenshot when it is useful and safe to share.