SensoryGift Support
Updates & known issues
Check whether we are already working on a problem, see recently resolved issues, and find the latest customer-facing updates across SensoryGift apps.
Current status
Known issues right now
No known widespread issues currently listed
If something is not working for you, it may still be a new or device-specific problem. Check the recently resolved issues below, then report the problem if it is not covered.
Recently resolved
Problems you may have encountered recently
These issues have already been fixed, but we keep them here for a while in case they explain something you saw.
Using a template for Today could also create a Saved copy
Some people could use a template for Today and then find that an extra copy appeared in Saved, even though they had not chosen to save it. This could also make it look like the Saved limit had been reached sooner than expected.
An app update could take too long to finish on some iPhones or iPads
On some Apple devices, ViziCues could remain on its updating/startup screen longer than it should after a new version was released.
Apps Pro checkout or restore could fail on some iPads
Some iPad users could see a generic error when starting Apps Pro checkout or requesting an access-recovery email, even while the server-side service itself was working.
A tab that was already open could briefly keep showing earlier behavior
If ViziCues had already been open in a browser tab when a new release went live, that tab could continue using the version it had already loaded until it was reopened.
Release notes
Recent production updates
These notes focus on changes that matter to people using the apps. Small internal maintenance releases may not be listed separately.
Saved routines and Today behavior
A focused reliability update for the way templates, Today, and Saved routines interact.
- Using a template for Today no longer creates a new Saved copy unless you actually choose to save it.
- Corrected the Saved-limit behavior that could be triggered by those unintended copies.
- Improved handling of older saved/template state left behind by earlier versions.
Interface polish and production stability
A broader polish release that became the production baseline before the latest Saved/Today fix.
- Refined the ViziCues starting experience and general interface presentation.
- Included mobile and tablet interaction fixes carried forward from the previous production builds.
- Kept the improved Apps Pro checkout, restore, and app-update handling introduced during the production hardening work.
Apps Pro and Apple-device reliability
Reliability work for app startup, updates, checkout, and access recovery.
- Improved app-update behavior on iPhone and iPad so the app does not wait indefinitely for an older session to hand off.
- Improved Apps Pro checkout and restore/recovery handling across supported devices.
- Improved delivery reliability for Apps Pro access-recovery email.
SensyCues Professional production launch
SensyCues Professional moved into its live production experience for early professional use.
- Professional workspace for client plans, reviews, updates, and summaries.
- Plan-sharing and client-feedback workflow available in the live Professional experience.
- Production access and restore handling completed for the launch build.
Version numbers are included to make support conversations easier. Not every internal maintenance build receives a separate public release note.
Not seeing your problem?
Tell us what happened
A problem does not have to be listed here before you report it. Tell us which app you were using, what you were trying to do, and what happened instead. If you know your device or browser, or saw an error message, include that too.