SensoryGift Support
Updates & known issues
See what’s new across SensoryGift apps, check current known issues, and find out whether a problem you encountered has already been resolved.
Current status
Known issues right now
No known widespread issues currently listed
If something is not working for you, it may still be a new, device-specific, or isolated problem. Check the recently resolved issues below, then let us know if what you are seeing is not covered.
Recently resolved
Problems you may have encountered recently
These issues have been fixed. We keep recent ones here for a while in case they explain something you saw.
Brain Dump could send you back to the wrong place after finishing
In some situations, finishing a Brain Dump could take you away from the Brain Dump flow instead of returning you to the place you expected. The final screen also did not make it clear enough what had been written or what you could do with it next.
Saving a new item could replace an older saved item without enough warning
Some saved thoughts, parked decisions, and other My Reset items could be replaced when a new item was saved, without making the consequence clear enough first.
An already-open Reset session could sometimes keep showing an older version
After an update, an app or browser tab that had already been open could occasionally continue showing earlier behavior until it was reopened.
An already-open ViziCues tab could briefly keep earlier behavior after an update
A browser tab or installed app that was already open when a new release went live could continue using the version it had already loaded.
Recent updates
What’s changed across SensoryGift apps
These notes focus on changes that matter to people using the apps. Smaller maintenance releases may not be listed separately.
Brain Dump and My Reset improvements
A focused update to make saved thoughts, decisions, and Brain Dump easier to understand and safer to use.
- Brain Dump now makes it clearer what you wrote and what you can do with it next.
- Saved thoughts and decisions have stronger protection against accidental replacement.
- Finishing or stopping a saved-decision flow now returns you cleanly to Reset instead of leaving you on the result.
- My Reset screens have been simplified for smaller screens and touch use.
- Privacy, backups, and local-data information has been reorganized so it is easier to understand.
New calming and sensory companions
Reset now includes a broader set of quiet, low-demand companions for watching, listening, scribbling, and fidgeting.
- Watch: Sunset, Lava, and Stars.
- Scribble: Chalk, Glow, and Scratch.
- Fidgets: Pop and Spin.
- Listen: Sound Machine and Read to Me.
- Some companion experiences can be reached through free Reset support, while Apps Pro unlocks the full companion collection and direct access.
Reset 1.0: more ways to get help in the moment
Reset has grown into a fuller support app for moments when something is wrong, but figuring out what would help may be difficult.
- A redesigned starting experience helps you find a useful next step without needing to know exactly what you need first.
- More guided support is available for overwhelm, shutdown, getting stuck, decisions, stopping, recovery, and returning to what you were doing.
- New and expanded tools include Brain Dump, Body Check, Tiny Steps, decision support, breathing, waiting support, and other low-demand options.
- My Reset provides a clearer home for things you want to save or return to later.
- Support flows are better connected, so you can keep going, switch approaches, or return without getting trapped in one path.
- Mobile and tablet layouts received substantial usability and accessibility polish.
ViziCues expanded free access
ViziCues now makes its core visual-support experience broadly available without requiring Apps Pro.
- Create and use visual schedules without a paid subscription.
- Smart Builder is now free to use.
- Today, templates, and the main ViziCues schedule-building experience remain available as part of the free app.
- Apps Pro is no longer positioned as the path to core ViziCues schedule creation.
First-Then is faster to create and use
The First-Then experience was simplified so you can get from an idea to a usable visual support with fewer steps.
- Create the First and Then steps directly, with labels and icons.
- See the finished board without going through an unnecessary extra setup screen.
- Use the board on your device right away, save it for later, or print it.
- Improved mobile layout, icon selection, and overall clarity.
Today was redesigned around moments
SensyCues now organizes daily supports around the moments when they are needed, while keeping the screen calmer and easier to scan.
- Daily supports can be organized around moments such as Morning, Transitions, Focus time, Afternoon, Evening, Bedtime, and Anytime.
- Moments stay compact until you need to open them.
- Custom moments are available for routines that do not fit a preset part of the day.
- Draft, resume, and history behavior has been improved.
SensyCues Professional production update
The Professional experience is now live for structured support planning and review.
- Professional workspace for creating and reviewing client support plans.
- Plan sharing and client-feedback workflows are available in the live experience.
- Updates, summaries, and plan review tools have been refined for professional use.
- A free 60-day trial is available for people who want to try SensyCues Professional.
Saved routines and Today reliability
A reliability update for the way templates, Today, and Saved routines interact.
- Using a template for Today no longer creates a new Saved copy unless you choose to save it.
- Corrected Saved-limit behavior that could be triggered by unintended copies.
- Improved handling of older saved or template state left behind by earlier versions.
Version numbers are included where they are useful for support. Not every maintenance update receives a separate public release note.
Not seeing your problem?
Tell us what happened
A problem does not have to be listed here before you report it. Tell us which app you were using, what you were trying to do, and what happened instead. If you know your device or browser, or saw an error message, include that too.