How can we help with SensyCues Professional?

The current Founding Professional offer includes a 60-day trial with no card required. You verify the email you want to use for Professional access before the trial starts.

Each email can use the founding trial once.

No. The current no-card founding trial does not automatically begin paid billing. When the trial ends, you choose whether to continue month to month at the current Founding Professional offer.

Stripe shows the exact monthly price before you confirm, and billing starts only when you choose to continue.

No. The founding trial is one-time access for that email. After it ends, restore existing access or choose the paid monthly continuation if you want to keep active Professional features.

Existing client records are not deleted. Published client plans, reports, existing client information, backup, and restore remain available.

Open the Professional access area and choose Restore access. Use the purchase/account email and Professional restore code.

Restoring access checks the account for this device. It does not start or extend a trial, and it does not restore locally saved client workspace data.

Yes. Use the restore-code recovery option and verify your account email. SensyCues can create a replacement restore code after successful email verification.

Replacing a restore code does not start or extend Professional access and does not recover local client records.

Professional access can be active on up to 5 browser devices. If too many devices are already active, restore can be blocked on another device.

Existing Professional data already stored on the device remains readable/recoverable. Contact support if you need help with the active-device limit.

• Overview brings the work that needs attention together.
• Clients contains each local client workspace and its plans, reports, reviews, and versions.
• Templates contains saved reusable plan structures and included starter templates.

Overview can surface:

• Reports to review;
• Reviews due;
• saved draft plans; and
• active published plans.

Clients needing attention are placed ahead of ordinary current work so you can open the next useful action quickly.

No. Professional client records are separate from Personal SensyCues profiles, Today history, Personal Reports, and Personal support planning.

SensyCues Professional uses a local Client label. Use a non-identifying label where practical rather than a full legal name, record number, or unnecessary personal identifier.

No. The local client label and local review date stay on your device and are not included in the Shared Support Plan.

A client workspace keeps that client’s support plans, published versions, shared progress reports, review status, summaries, and relevant share history together.

Yes. Open the client workspace and expand Client details. The client label and local review date can be edited without rewriting the content of a published Shared Support Plan.

1. Client and plan — name the plan and add the details that guide the draft.
2. Build plan — work moment by moment, adding, removing, and adjusting supports.
3. Review and share — check the client-facing plan, then publish the version when it is ready.

Review date is an optional local reminder for your Professional workspace. It is used to surface scheduled review work when the date arrives or passes.

The review date stays local and is not included in the plan shared with the client.

Shared by is an optional client-facing sender label. Use a professional role or team label, such as “Support team,” rather than a client name or record number.

Yes. The draft is editable before publication. You can add/remove supports, move them between moments, adjust duration, and review the support wording and safety/context information before sharing.

Yes. Use Client preview during Review and share. The preview is there so you can check the client-facing plan before publishing it.

Professional plan updates rely on local workspace identity and recovery information. Before the first publish, SensyCues asks you to set a recovery password so the Professional workspace can be safely backed up.

After publishing a new client relationship, SensyCues requires a current encrypted whole-workspace backup before sharing is unlocked for that new relationship.

One current workspace backup can protect multiple current clients/relationships. You do not need a separate backup file for every draft.

The plan is encrypted on your device before it is shared. SensoryGift cannot read the contents of the encrypted plan package.

You can share using an encrypted link or an encrypted file, depending on the workflow available on your device.

No. The encrypted shared copy can expire according to the share settings, but the published plan saved in your Professional workspace does not expire just because the link does.

Yes. When a managed encrypted share is still active, SensyCues provides a revoke option. You can also create a fresh secure share from the published plan when needed.

When that option is enabled, a successful client import can remove the active encrypted relay copy after the client receives it. Your own published plan remains in your Professional workspace.

No. Published plans are kept as versioned records. A plan update creates the next draft/version rather than rewriting the previously published version.

When you publish an update, SensyCues can show a client-facing change summary compared with the previous published version.

The Professional workspace keeps the local identity used to verify trusted plan-update continuity. Keeping the same browser or installed app available is the simplest path.

If you need to move to another device, use a current encrypted Professional backup so the workspace and trusted-update information can be restored together.

Yes. A published plan remains in the client workspace and can be shared again deliberately without creating a new plan version just to generate another secure share.

The client chooses whether to prepare and share plan progress from their Personal SensyCues app. You can open the encrypted report link or choose an encrypted report file in the client workspace.

No. Imported Professional reports stay read-only and separate from Personal SensyCues support attempts, Personal Reports, and recommendation learning.

Client-shared reports are built from what the client deliberately included in that progress share. Client-selected note excerpts remain optional and are not automatically treated as unrestricted private notes.

You can use the progress to create/update the plan, or choose Mark reviewed — keep current plan when the published plan should stay as it is.

Yes. The client workspace includes report management for imported reports. Deleting a report removes that local Professional report record; it does not rewrite the client’s Personal SensyCues history.

A locally scheduled review becomes due when its review date arrives or passes. Overview brings those scheduled reviews into the work queue.

Because these can be two separate tasks. Mark reviewed — keep current plan closes that report review. If the plan’s scheduled review date is also due, you still need to complete the scheduled review.

You can keep the current published plan and choose a future next review date or choose no next review date, depending on what fits the client’s situation.

The new published version becomes the current plan and uses the review timing chosen for that updated version. Older published versions stay in version history.

A Professional Summary is a documentation-ready summary built from published plan history and the client-shared progress reports you choose to include.

Drafts and saved summaries stay inside that client workspace.

Not always. A published plan is required, but a plan-only summary can still be prepared when no shared progress reports fall within the selected period.

Yes. Summary setup lets you review the source period and selected reports before generating wording. If report date ranges overlap, SensyCues avoids counting the same recorded activity twice.

No. Client-selected note excerpts are optional and off by default. Only notes the client deliberately chose to share in selected reports can be included.

Yes. The summary workflow includes a wording-review step so you can work section by section before saving or using the summary in your documentation workflow.

No. Earlier saved summaries stay unchanged when new information arrives. You can prepare a new/updated summary when you want to incorporate newer progress.

Templates are reusable starting structures for another client draft. SensyCues includes starter templates and lets you save reviewed plan structure as a reusable template.

No. A reusable template receives independent support-item identities and does not carry the original client, plan lineage, version, review date, signing identity, report history, or share history into the new client draft.

Yes. Saved templates can be reviewed, edited, or deleted from Templates. Deleting a template does not delete existing client drafts or published plans that were created from it.

No. Starter templates are examples and editable starting points. Review fit, access, preferences, consent, safety, and context before publishing a plan.

Yes. The Professional workspace can keep reusable professional supports and Professional favorites to make future plan building faster.

No. Professional workspace recovery is separate from Personal SensyCues backup/import. A Professional restore replaces Professional workspace data only. Personal profiles, Personal plans, supports, logs, and Apps Pro purchase access are not replaced by it.

A whole-workspace Professional backup can include current clients, drafts, published plans, reports, summaries, templates, Professional favorites, and the trusted-update/signing information needed to continue protected client relationships.

Yes. You set a Professional recovery password, and SensyCues creates an encrypted whole-workspace recovery file.

You need both:

• the encrypted Professional backup file; and
• the recovery password used when that file was created.

The password alone cannot retrieve the workspace.

No. Restore is staged. SensyCues first reads safe file information, then asks for the recovery password, decrypts and validates with no writes, and shows a final replacement review before anything is changed.

Yes if there is Professional work on the current device that you may need. The restore flow offers a way to download a current workspace backup before the final replacement.

The new password is used for future backups. After changing it, create and confirm a new whole-workspace backup immediately. Existing trusted client relationships do not reset just because the recovery password changed.

Your browser/device can download the encrypted file, but SensyCues cannot verify where Safari or the operating system stored it. Confirming the file was saved marks that recovery point as current.

Keep the encrypted backup somewhere you can find again, together with the recovery password.

Archiving removes the client from active lists and dashboard metrics, but keeps the client’s plans, reports, and share history available. An archived client can be restored to active work later.

No. Permanent deletion is an advanced action available for an archived client. It deletes that local client record and related Professional records from the device.

It removes that local client record, its draft and published versions, imported reports, saved Professional summaries, client-specific signing identity, related Professional receipts, and pending Professional operations.

It does not delete other clients or Personal SensyCues data.

Yes. SensyCues attempts to revoke currently known active plan links before local deletion. If the relay service cannot be reached, an encrypted relay copy may remain temporarily until its normal expiry/cleanup.

No. SensyCues Professional is not an EHR or medical-record system. It is an individual professional support-planning and review workspace.

No. During Founding Early Access, SensoryGift does not claim HIPAA/BAA or institutional compliance for SensyCues Professional.

The current Founding Early Access is for individual professional use. Institutional/organization compliance workflows are not being represented as part of this release.

The Professional workspace is currently available in English. The Personal SensyCues app has separate language support.

No. The client label and local review date remain on your device. Use a client-facing professional/team label only where the published plan specifically asks for “Shared by.”

The Professional workspace encrypts the plan on the device before sharing. The encrypted relay is not intended to expose readable plan content to SensoryGift.

1. Close SensyCues and open it again.
2. If possible, reopen while online.
3. Check Updates & Known Issues.
4. If the workspace still does not open, report the problem.

Retry opening that client from Clients or Overview. A failed open should not delete the saved draft, published plan, or reports.

If it keeps failing, report the client-workspace error without sending the client’s private content.

Check whether Professional recovery has been set up. The first publish requires the recovery password setup needed for protected Professional backup/recovery.

A new client relationship may require a current encrypted whole-workspace backup before sharing is unlocked. Open Professional data protection, create the backup, save the file, and confirm that you saved it.

That can be correct. Reviewing a client-shared report and completing the plan’s scheduled review are separate when both are due. Finish the scheduled review or publish an updated version as appropriate.

Existing clients, published plans, reports, backup, and restore should remain available. Use Check access status or Restore access while online.

If the trial has ended, there is no second trial; choose the monthly continuation if you want active Professional access.

Professional workspace data is local to the installation unless you restore it from an encrypted Professional backup. Use the backup file plus its recovery password to restore the Professional workspace.

Restoring account access alone does not recreate local client data.

Please report it. Useful details include whether the issue involved screen-reader labels, keyboard access, focus, modal/dialog behavior, text size, zoom, orientation, contrast, or another access need.