How can we help with Reset?

Reset is a hard-moment helper. It is designed for times when the next thing feels too big: starting, switching, stopping, deciding, talking, waiting, leaving, coming back, overload, shutdown, or simply not knowing what kind of help fits.

The goal is not to make you finish a whole plan. Reset gives you one smaller support, and stopping after that support is allowed.

Open the Reset tab and choose the hard-moment option that feels closest, such as being stuck, overloaded, unable to talk, needing to leave, needing to start, or Not sure.

The choice does not have to be perfect. It only helps Reset choose a more useful first support.

Nothing is locked in. Use Choose another support, go Back, or return to Reset home. The first choice is not a test and does not create a permanent label.

Not sure lets you skip the pressure to name exactly what is wrong. Reset can begin with a softer card, a body-first check, or another low-demand support without requiring a detailed explanation.

It lowers the demand of the current support. Depending on the moment, that may mean fewer words, a smaller step, a timer, a body-first option, a script, a visual version, another card, or permission to stop.

Stop Here means stopping can be the valid next support. You can park the task, leave a marker, come back later, or decide that done for now counts.

Quick Reset uses short, low-demand cards for overload or shutdown moments. It is meant to lower the immediate load before asking you to solve a task problem.

Body Check helps you check one body or sensory/input need before treating the moment like a task problem. Examples can include water, food, bathroom, temperature, clothing, sound, light, pressure, movement, rest, or discomfort.

Timers give a small container to a support or task. Reset includes short presets such as 10 seconds, 30 seconds, 1 minute, 2 minutes, 5 minutes, one song, and waiting.

When the timer ends, stopping is allowed. You can choose one next move instead of automatically continuing.

Recovery support is for the quieter part after a difficult moment, when the next need may be rest, re-entry, lowering stimulation, or returning without jumping straight back into the full demand.

No. Core hard-moment help stays available without Apps Pro. That includes the main Reset flow, Quick Reset, Body Check, built-in Tiny Steps, built-in scripts, timers, Reset Pages, Stop Here, Recovery, and basic individual support print/share.

Tiny Steps turn a larger task into a short, stoppable sequence. They can help with body care, recovery, chores, food/drink, focus, school, work, planning, bedtime, errands, waiting, appointments, and other everyday tasks.

You can preview the steps before starting. Stopping after one tiny step is allowed.

Yes. Reset can use simple context choices to suggest a starting plan. You can review the suggestion before starting it or browse the Tiny Steps Library yourself.

Yes. Favoriting a plan keeps it easier to find again in Saved. Free includes a limited amount of saved/favorite organizing space, while using the built-in Tiny Steps Library itself remains free.

Yes. Reset supports custom Tiny Steps plans for sequences that are specific to you. Reset Free includes up to 2 custom Tiny Steps plans. Apps Pro adds more custom Tiny Steps capacity.

Existing custom Tiny Steps still work. Reaching the Free limit stops you from saving another new custom plan; it does not block the built-in Tiny Steps Library or erase the custom plans you already made.

Scripts give low-words or no-words self-advocacy options for situations such as asking for help, needing less talking, waiting, leaving, returning, stopping, asking for a first step, or handling a body-first need.

You can copy, show, print, or use a script directly.

Browse the Scripts Library by category or moment. Reset includes ways to narrow scripts for situations such as quiet, leaving, waiting, running late, returning, school, and work.

Yes. Reset Free includes up to 2 custom scripts. Apps Pro adds more room for custom scripts saved on the device.

No. Built-in scripts stay available. Existing custom scripts also continue to work. The limit applies to saving another new custom script.

A Reset Page is a fillable one-page support. Choose only the parts that help, leave the rest blank, and use the finished page on screen or print a clean copy.

Yes. A useful Reset Page can be kept in Saved so you can find it again. Useful pieces from a completed Reset Page can also be kept in My Reset Menu for next time.

Yes. Basic Reset Page printing is part of the core free app. Apps Pro is not required to print an individual Reset Page.

Reset can keep Reset Page entries locally on the device when you choose to save them. Review typed words before printing, sharing, or exporting a backup, especially if the page contains private details.

Saved is for Reset supports you want to find again. Depending on the support, you may see actions such as Favorite this, Save to Reset, Add to My Reset Menu, or Keep this for later.

Saved can include Reset cards, scripts, favorite Tiny Steps, saved Reset Pages, timers/recent help, and other reusable Reset supports.

Reset Free includes up to 6 favorites or saved organizing items, including saved Reset Pages.

Reaching that limit does not stop you from using a Reset card, Tiny Steps plan, built-in script, timer, or Reset Page right now. Apps Pro adds more room for organizing saved items.

My Reset Menu is an optional, local place to keep a few go-to reminders for hard moments. You can write short phrases such as “headphones + low light,” “water first,” or “only the first step,” and leave anything you do not need blank.

It autosaves on the device and can also collect useful pieces you deliberately save from Reset Pages.

Yes. Basic My Reset Menu printing remains available without Apps Pro, so you can keep a paper backup if that is easier to use in a hard moment.

• 2 custom Tiny Steps plans
• 2 custom scripts

Apps Pro adds more custom capacity. Built-in Tiny Steps and built-in scripts stay available regardless of these limits.

Reset only uses those limit messages on calmer organizing/customizing screens, not in the middle of the core hard-moment flow.

If you reached a Free saved/custom limit, you can keep using the support immediately; only saving another item is limited.

Existing custom Tiny Steps and scripts are kept and continue to work. If you are over the Free creation limit, you may need Apps Pro or fewer saved custom items before creating another one.

Basic print appears on the support screen where it makes sense. Core free print can include Reset cards, Reset Pages, scripts, Body Checks, timers, Tiny Steps lists, My Reset Menu, and other basic saved supports.

A paper copy can help when opening a screen is too much, when you want a support available without a device, or when a short visual/word prompt needs to stay visible.

Review custom text before sharing or printing. Paper copies, screenshots, or shared text may be seen by other people, especially if you added personal wording to a script, Reset Page, Tiny Steps plan, or My Reset Menu.

The Pocket Reset Kit Builder lets you make personalized packs for moments such as overload, shutdown, getting stuck, body needs, stopping, or quiet re-entry. You choose the cards that help, save packs on the device, use them on screen, and create clean pocket or large-print backups.

Yes. Apps Pro unlocks customizable saved Pocket Reset Packs and premium pack outputs.

You do not need Apps Pro for core Reset help or basic individual-support printing.

No. My Reset Menu is the simpler free local place for a few go-to supports. Pocket Reset Kit Builder is a more customizable Apps Pro option for building reusable sets and paper-ready packs.

No. Reset works on its own. Some screens may offer another SensoryGift app when that next tool could help, but you can ignore the handoff and stay in Reset.

Reset may offer SensyCues when the next useful step is trying or reviewing a sensory/regulation support rather than continuing with a hard-moment Reset tool.

The basic review handoff remains part of the free suite workflow.

Reset may offer ViziCues when seeing the next steps visually could help. You can preview, edit, and use a Reset-created visual routine in ViziCues for Today without Apps Pro.

Apps Pro adds the convenience of saving that reviewed routine directly in ViziCues for reuse later.

Reset handoffs are designed to send only the small amount of review/context information needed for the next app. Private notes, custom scripts, custom Tiny Steps, reports, payment information, license details, and image data are not placed into the handoff URL.

The receiving app shows a review step before anything is saved there.

No. Local export/import controls are part of the core free app. Open More → Privacy, backups & local data to export or import a Reset backup.

A backup can include locally saved settings, favorites, recent Reset runs, Reset Page entries, My Reset Menu, saved Reset cards, Pocket Reset Packs, custom Tiny Steps, custom scripts, and other local Reset items that you chose to save.

Payment, license, restore-token, Stripe, API-key, and other secret/credential fields are excluded from the Reset app-data backup.

Reset import is additive: it adds records from a valid Reset backup to this device. Importing does not send the backup to SensoryGift.

Reset checks that the file looks like a supported SensoryGift Reset backup before importing it.

1. On the old device/browser, export a fresh Reset backup.
2. Keep the backup file somewhere you can reach from the new device.
3. Open Reset on the new device/browser.
4. Open Privacy & Data and import the Reset backup.
5. If you use Apps Pro and it is not recognized, restore paid access separately.

If Reset still opens and you want to keep your locally saved items, export a fresh backup first.

No. Reset app data and Apps Pro purchase access are separate. Import your Reset backup for saved local content; use Apps Pro Restore for paid access.

Yes. SensoryGift Apps Pro is the shared upgrade for Reset, SensyCues, and ViziCues. Each app unlocks extras that fit that app.

Make sure you are online, then open More → Apps Pro access and use the Restore option.

If Restore does not work, check Updates & Known Issues and contact support with the exact message shown in Reset.

Apps Pro can be active on up to 5 browser devices. If the active-device limit is full, Reset can show a device-reset help option.

Yes. The core hard-moment tools remain available on the Free plan. Apps Pro affects optional saved/custom capacity and premium organizing/output features, not your access to the main Reset help.

No. Reset works in a supported browser. Installing it is optional and gives you a Home Screen, launcher, dock, or app-window shortcut so it may be easier to reach quickly.

After Reset has loaded successfully online, core hard-moment screens and locally saved items are designed to remain available offline.

Website links, payment checks, purchase restore, support forms, and app updates may still need internet.

Reset supports English, Spanish, and Simplified Chinese for navigation, settings, and core help screens.

Some catalog wording may still appear in English while language coverage continues to expand.

Reset includes controls for:

• Reduce motion
• Standard, Large, or Extra large text
• High contrast
• Simplified layout
• Sound on/off
• Haptics/tap feedback on/off when supported

Reset does not require sound for core help. These choices are stored locally on the device and do not require an account.

When a Reset update is ready, the app can show an update notice. You can choose Update Reset when the moment feels okay or choose Later.

Reset will not force the update while you are in an active Reset flow or while an important sheet is open.

1. Close Reset and open it again.
2. If possible, reopen it while online.
3. Check Updates & Known Issues.
4. If it still fails, report the screen you were trying to open.

Reset Free includes up to 6 favorites/saved organizing items. You can remove an item you no longer need or use Apps Pro for more organizing space.

You can still use the Reset support itself even when the saved-item limit is full.

Reset Free includes 2 custom Tiny Steps plans and 2 custom scripts. Existing custom items and all built-in Tiny Steps/scripts still work.

Reset saves local items on the device/browser where you used it. They do not automatically appear on another phone, tablet, or browser.

If you moved devices, import your most recent Reset backup.

You can choose Later. Reset is designed to let you finish the current hard-moment flow or close an open sheet before applying the update.

Print/share behavior can depend partly on the device and browser. Try closing and reopening Reset, then retry the support’s own print/share action.

If the problem continues, report which support you were using, your device/browser if known, and whether Print, Share, or both failed.

Please report it. Useful details include whether the issue involved a screen reader, keyboard access, focus, text size, contrast, motion, simplified layout, orientation, sound/haptics, or another access need.

No account is required for core Reset use. Settings, saved items, recent runs, and other local choices can stay on the device.

Reset is designed around local storage for core app data. Your settings, saved items, custom supports, and recent runs stay on the device unless you choose an action such as export, print, copy, share, or an app-to-app handoff.

Clearing local data can remove settings, favorites, recent runs, custom Tiny Steps, custom scripts, saved cards, Reset Page entries, My Reset Menu content, Pocket Reset Packs, and other locally saved Reset information.

Built-in Reset help can load again afterward, but deleted personal/local records cannot be recreated unless you have a backup.

The most useful report includes:

• what you were trying to do;
• what happened instead;
• which Reset tool or screen you were using;
• whether you were in a browser tab or installed/Home Screen app;
• your device/browser, if you know them;
• the exact error message, if one appeared; and
• a screenshot when useful and safe to share.

No. Reset is an everyday educational/support tool. It does not diagnose or treat a condition, replace medical care or therapy, or replace an individual support plan.

No. Reset is not emergency response or crisis care. If a situation involves immediate danger, a medical emergency, or needs urgent professional help, use the appropriate local emergency, crisis, medical, caregiver, or professional support instead of relying on the app.

Body Check is a low-demand body/input prompt, not a medical assessment. You can stop after one check. If symptoms are concerning, severe, new, or need medical attention, use appropriate medical care rather than trying to solve the problem through Reset.