How can we help with Reset?

Reset is a low-demand helper for hard moments. It can help when you are overloaded, shut down, stuck, unable to use words, having trouble deciding, needing to stop, noticing that your body needs something, recovering after something hard, or simply not knowing what kind of help would fit.

The goal is not to finish a whole plan. Reset helps you get to one smaller, usable support. Stopping when that is enough is allowed.

If you already know what kind of help you want, you can skip the guided start and open the Tools tab directly.

Open Reset and choose the option that feels closest to what is happening right now. Your choice does not have to be perfect. It only helps Reset choose a useful place to begin.

Choose I don’t know what I need. That option is there specifically for moments when naming the problem would add more pressure.

Reset can begin with a lower-demand support and help you try something without requiring a detailed explanation first.

You can try another support, go back, or return to Reset home. Choosing one thing does not lock you into a path.

No. Reset is designed around small, stoppable supports. If one card, one check, one script, one minute, or one tiny step is enough, you can stop there.

Reset Tools groups support by what you are trying to do rather than by diagnosis. You can find help with communication, starting and focus, decisions, pausing and recovery, clearing your head, body and sensory needs, and quiet Companions.

Tools include options such as Scripts, Quick communication, Tiny Steps, Stay with me, Decision relief, Take a breather, Wait with me, Help me switch, Decompress, Re-entry, Hold this thought, Brain dump, Start again tomorrow, Body Check, and Reset Pages.

Brain dump gives thoughts somewhere to go without automatically turning them into a task list. You can write freely or add one bullet at a time.

When you are done writing, Reset asks what should happen next. You can carry one thing forward, put the Brain dump away in My Reset for later, or finish without saving it.

If you choose to put the Brain dump away for later, find it in My Reset → Reset is holding. Opening it does not silently delete the held copy; you decide when you are finished with it.

Hold this thought lets you put one thought down locally so you do not have to keep carrying it in working memory. It does not create a reminder or due date.

Held thoughts appear in My Reset until you remove them.

Decision relief is for moments when choosing is part of the problem. It can help make a choice smaller, randomly pick from choices you already consider acceptable, sort what matters today, or park a decision for later.

A parked decision stays in My Reset until you return to it or delete it.

Tiny Steps break one task into a few manageable actions. They can help when you know what needs to happen but starting, continuing, switching, or finishing feels too big.

Built-in Tiny Steps remain available on the Free plan. You can also make custom Tiny Steps for tasks that are specific to you.

Scripts give you words when talking or finding the right words is hard. You can use a built-in script, copy it, show it to someone, or make a custom script.

Quick communication is for very short messages when fewer choices and fewer words are easier.

Body Check helps you notice one ordinary body or sensory need before treating the moment like a task problem. That can include things like drink, food, bathroom, temperature, clothing, sound, light, pressure, movement, rest, or discomfort.

• Stay with me gives you a quiet body-double space for starting or staying with one thing. Time is optional.
• Take a breather gives you a low-demand pause with a short timer or no timer.
• Wait with me gives you a holding space when nothing can happen yet.
• Help me switch helps you leave one thing, cross the gap, and begin the next.

Start again tomorrow lets you leave one starting place for the next day. You can optionally add one tiny first move to make restarting easier.

Reset keeps one starting place on this device and brings it back when the next day arrives. It is a starting point, not a full plan or notification.

Reset Pages are fillable one-page supports available from Tools. You can use only the parts that help, keep the rest blank, use the finished page on screen, or print a simple paper copy.

You do not need to complete a Reset Page like a worksheet.

Companions are low-demand sensory and calming experiences inside Reset. There is nothing you have to finish, score, track, or do correctly.

Scribble marks are temporary and are not saved as personal content.

You may meet a Companion as part of free Reset support when it fits the moment. Apps Pro lets you open the full Companion collection directly from Tools whenever you want it.

If Read to Me or another audio experience will not start, check your internet connection and make sure Sound is turned on in Reset settings.

My Reset is the place to find things you deliberately kept or may want again. It is not a planner and does not require you to organize everything.

My Reset can show saved supports, What helps me, recently used supports, and a Reset is holding area when you asked Reset to keep something nearby for now.

Recently used is only a shortcut back to supports you opened recently. It does not mean Reset decided that the support helped you.

This area appears when Reset is keeping temporary cognitive load off your plate. It can include a starting place for tomorrow, a parked decision, a held thought, or a Brain dump.

These items stay on this device until you return to them, replace them deliberately, or delete them.

What helps me is an optional place for a few personal reminders that can make Reset easier to use later. You might keep a note about what usually helps during overload, what makes things worse, body basics you tend to forget, or words that are useful when talking is hard.

Leave anything blank that you do not need.

• 6 saved supports
• 2 custom Tiny Steps plans
• 2 custom scripts
• 1 held thought
• 1 parked decision
• 1 held Brain dump
• 1 Start again tomorrow starting place

Built-in Reset help remains available when one of these saved/custom spaces is full. Apps Pro adds more room for the categories that support expanded storage.

If Apps Pro later ends while you have more than the Free amount saved, existing items stay available to open or delete. Free limits affect adding more; they do not erase what is already on the device.

Reset is designed not to silently replace held thoughts, parked decisions, Brain dumps, or other saved content just because you try to save another one.

When a space is full, Reset keeps the existing item and asks you to choose what to do. Replacing or deleting something should be a deliberate action.

The main Reset help stays free. You can use Reset home, built-in tools, guided support, built-in Tiny Steps, built-in Scripts, Body Check, and other core hard-moment support without an Apps Pro purchase.

Apps Pro adds more room for things you choose to keep and lets you open the full Companion collection directly from Tools.

Apps Pro adds more saved-support space, more custom Tiny Steps and Scripts, more room for held thoughts, Brain dumps and parked decisions, and direct access to the full Companion collection from Tools.

Yes. One SensoryGift Apps Pro purchase works across Reset, SensyCues, and ViziCues. Each app uses Apps Pro for extras that fit that app.

Open More → Apps Pro access in Reset and choose Restore access. Use the purchase email and restore code from your receipt.

Restoring Apps Pro turns paid access back on for that device. It does not restore or replace the things you saved in Reset.

If you lost your restore code, use the recovery option on the Apps Pro access screen. Enter the purchase email; if it matches a purchase, SensoryGift can send a short verification code so you can create a new restore code.

Apps Pro can be active on up to 5 devices at a time. If the device limit is reached, everything already saved in Reset on the current device stays available.

Reset is local-first. Settings, saved supports, custom items, held thoughts, Brain dumps, parked decisions, recent use, and other local choices can stay on the device/browser where you used Reset.

You do not need a Reset account for the core app.

Open More → Privacy, backups & local data and choose the backup/export option. Reset creates a local backup file for you to save.

A backup can include local Reset information such as settings, saved supports, custom Tiny Steps, custom Scripts, What helps me, held thoughts, Brain dumps, parked decisions, Reset Page entries, recent runs, and older saved Reset data that is still being preserved. Purchase information, Apps Pro restore credentials, payment details, and other secret fields are not included.

Reset reviews the file before importing it. Import is additive: new records are added, matching local records can be updated, and other current Reset data stays in place.

Importing makes a local copy on this device. It does not delete the backup from the device you exported it from.

To move Reset to another device, export a fresh backup from the old device, transfer the file, then import it from Privacy, backups & local data on the new device. Restore Apps Pro separately if you use it.

Importing a Reset backup does not restore or grant Apps Pro access.

Clearing local data can remove settings, saved supports, custom items, held thoughts, Brain dumps, parked decisions, recent runs, and other information stored on that device.

Core saved Reset content is designed to stay local unless you choose an action that moves information, such as exporting a backup, copying text, printing, sharing, or opening opening another SensoryGift app after reviewing what will be shared.

When you report a problem inside Reset, the automatic technical details do not include your Brain Dump text, held thoughts, parked-decision wording, Scripts, Tiny Steps content, listening history, restore code, or purchase email.

No. Reset works in a supported browser. Installing it is optional and can make it easier to open from a Home Screen, launcher, dock, or app window.

After Reset has loaded successfully online, core app support and local saved content are designed to stay available offline.

External websites, payment checks, Apps Pro restore, support forms, app updates, Read to Me audio, and some connected features may still need internet.

1. Close the Reset tab or installed app completely.
2. Open Reset again while online.
3. Check Updates & Known Issues.

An already-open tab or installed app can occasionally keep the version it had already loaded until it is reopened.

If an update notice appears while you are using Reset, you can update when the moment is okay for you. Reset is designed not to interrupt an active support just because a new version is available.

1. Close Reset and open it again.
2. If possible, reopen it while online.
3. Check Updates & Known Issues.
4. If the problem continues, use Report a problem inside Reset or contact support below.

Reset supports English, Spanish, and Simplified Chinese across navigation, core screens, settings, help, and visible catalogs.

Comfort and accessibility controls include Reduce motion, text-size choices, High contrast, Simplified layout, Sound, and device tap/haptic feedback when supported.

No. Reset is an everyday educational/support tool. It does not diagnose or treat a condition, replace medical care or therapy, or replace an individual support plan.

Reset is also not an emergency or crisis service. If someone may hurt themselves or someone else, is in immediate danger, or needs urgent medical or mental-health help, use appropriate local emergency, crisis, medical, caregiver, or professional support instead.

Open More and choose Contact support, then Report a problem. Tell us what happened and what you were trying to do.

Reset can include privacy-safe technical details that help investigate the problem. It does not automatically attach your private Reset writing.

• What you were trying to do
• What happened instead
• The Reset tool or screen you were using
• Whether you were using a browser tab or installed app
• Your device/browser, if you know them
• The exact error message, if one appeared
• A screenshot when useful and safe to share