Refund, Digital Download, and Subscription Policy

Last updated: July 9, 2026

Thank you for supporting SensoryGift. We create digital printables, sensory support tools, app-based resources, and practical downloads for real-life use. This policy explains how refunds, digital downloads, subscriptions, renewals, cancellations, and access issues are handled for purchases made through SensoryGift.com.

We try to be fair, clear, and practical. Digital products cannot be physically returned, but if something is broken, missing, duplicated, incorrectly delivered, or materially different from what was described, we want to help make it right.

Plain-language summary

• Most SensoryGift products are digital products, such as printable PDFs, digital kits, templates, downloads, app tools, or online resources.
• Digital download purchases are generally final once the file, download link, or digital access has been delivered.
• If there is a real problem with your order, such as a missing file, duplicate charge, technical download issue, corrupted file, or incorrect product delivery, please contact us so we can help.
• SensoryGift.com uses Easy Digital Downloads to manage digital product orders, download access, receipts, and related customer records.
• SensoryGift.com uses Stripe to securely process many card and online payments. We do not receive or store your full card number.
• If subscriptions are offered, they renew automatically unless canceled before the next billing date.
• You may cancel a subscription anytime. Canceling stops future renewals, but it does not automatically refund past charges.
• This policy does not limit any non-waivable rights you may have under applicable consumer protection laws.

Our checkout and payment tools

SensoryGift.com uses Easy Digital Downloads, often called EDD, to sell and deliver digital products. EDD helps manage checkout, order records, receipts, download links, customer access, and refund records for purchases made directly through SensoryGift.com.

SensoryGift.com uses Stripe to process many online payments securely. Depending on your location, device, browser, payment method, and checkout settings, Stripe may support payment options such as credit card, debit card, Link, Apple Pay, Google Pay, or other available payment methods.

Stripe processes payment details through its secure payment system. SensoryGift does not receive or store your full card number. We may receive limited payment information needed to complete the order, provide a receipt, handle support, prevent fraud, process refunds, and meet legal or tax obligations.

Your card or bank statement may show SensoryGift, Stripe, a shortened descriptor, or a related payment description. Statement descriptions can vary by bank, card issuer, payment method, and payment processor.

What this policy applies to

This policy applies to purchases made directly through SensoryGift.com, including:

• digital printable products;
• PDF downloads;
• digital kits, worksheets, templates, support cards, and related resources;
• paid app features, if offered;
• SensoryGift Pro or other SensoryGift subscription plans, if offered;
• bundles, discounts, launch offers, or digital product promotions sold directly through SensoryGift.com; and
• orders, downloads, and receipts managed through Easy Digital Downloads on SensoryGift.com.

This policy does not control purchases made through third-party platforms, marketplaces, app stores, affiliate retailers, payment providers, or external websites. If you purchased through Etsy, an app store, another marketplace, or a third-party seller, that platform may have its own refund, cancellation, dispute, or buyer protection process. We will still try to help you understand where to go.

Digital downloads are usually final

Because digital files can be downloaded, saved, printed, copied, or used immediately, SensoryGift generally does not offer refunds, returns, or exchanges for digital downloads after the product has been delivered or accessed.

This includes situations such as:

• you changed your mind after purchase;
• you no longer need the product;
• you bought a similar product elsewhere;
• you expected a physical item to be mailed when the listing stated it was digital;
• you do not have access to a printer;
• your printer, paper, ink, laminator, or device settings affect the final printed result;
• you did not read the product description, page count, file format, or use notes before purchasing;
• you purchased the wrong product by mistake and already downloaded or accessed it; or
• you want to return a product after saving, printing, copying, or using it.

We know mistakes happen. Even when a refund is not available, we may be able to help with download access, printing tips, file troubleshooting, or a reasonable product exchange when appropriate.

When we may offer a refund, replacement, or store credit

Please contact us within 14 days of purchase if something went wrong with your order. Depending on the situation, we may offer a corrected file, replacement download, product exchange, store credit, partial refund, or full refund.

Examples of issues we will review include:

• you were charged twice for the same product by mistake;
• you accidentally purchased the same product more than once;
• the download link does not work and we cannot fix it after reasonable troubleshooting;
• the file is corrupt, incomplete, empty, or missing pages;
• you received the wrong file;
• the product is materially different from the product description;
• there was a clear checkout, payment, or delivery error;
• a paid app feature or subscription access did not unlock after payment and cannot be restored after reasonable troubleshooting; or
• a refund is required by applicable law.

Refund requests are reviewed case by case. Submitting a request does not guarantee a refund, but we will respond in good faith and look for a practical solution.

Download access problems

If you cannot access a digital download, please contact us before opening a payment dispute. Most download problems can be fixed through your receipt, order email, customer account, or a replacement download link.

Helpful details to include:

• the email address used at checkout;
• your order number, if available;
• the product name;
• what happened when you tried to download the file;
• whether you used a phone, tablet, or computer; and
• a screenshot of the error, if you are comfortable sending one.

Please do not send private medical, school, therapy, or sensitive family details. We only need enough information to find the order and troubleshoot the file.

Stripe payment issues

If a Stripe payment appears to have failed, is pending, or was declined, your bank, card issuer, payment method, browser, device, or Stripe’s payment checks may be involved. We may not be able to see the full reason for a declined payment.

If you believe you were charged but did not receive your download or access, please contact us with the checkout email, approximate purchase time, product name, and any receipt or statement information you have. We can look for the order in SensoryGift’s Easy Digital Downloads records and related Stripe payment records.

Subscriptions and automatic renewals

If SensoryGift offers a paid subscription, such as SensoryGift Pro, the subscription will renew automatically unless you cancel before the next billing date.

Before you subscribe, the checkout or subscription page should explain the plan price, billing frequency, renewal terms, and cancellation method. After purchase, your receipt, account area, or subscription management area should include subscription information that you can keep for your records.

By starting a subscription, you authorize SensoryGift and its payment processor to charge your selected payment method on a recurring basis until the subscription is canceled, expires, or is otherwise ended.

How to cancel a subscription

You may cancel a SensoryGift subscription anytime before your next renewal date.

When available, you can cancel through your SensoryGift account, subscription management page, customer portal, or payment management link. If you cannot find the cancellation option, contact us and we will help you cancel.

We do not want cancellation to feel like a trap. If you signed up online, we aim to provide a practical online way to cancel. We will not require you to call by phone just to cancel an online subscription.

Canceling a subscription stops future renewal charges. Unless otherwise stated or required by law, you will usually keep access to paid subscription features until the end of the billing period you already paid for.

Subscription refunds

Subscription payments are generally non-refundable after the billing period begins, except where required by law or where we approve a refund in our discretion.

We may review refund requests for situations such as:

• duplicate subscription charges;
• accidental duplicate accounts;
• a clear billing or payment processing error;
• failure to receive paid access after payment;
• a material technical issue that prevents access and cannot be resolved;
• a first-time subscription purchase that is reported promptly and has not been meaningfully used; or
• a renewal charge reported soon after billing where the subscription was not used after renewal.

Refunds are not guaranteed for forgotten cancellations, unused subscription time, failure to use paid features, changes in personal circumstances, or dissatisfaction after continued use. That said, we want to be fair. If something feels wrong, contact us promptly.

Free trials, discounts, and promotional pricing

If SensoryGift offers a free trial, introductory price, coupon, discounted subscription, or launch price, the offer terms will explain what happens when the trial or promotional period ends.

If a trial or promotional subscription converts to a paid plan, you must cancel before the stated conversion or renewal date to avoid future charges. If a plan renews at a standard price after a promotional period, the checkout or offer page should clearly explain that before you subscribe.

Bundles and sale purchases

Digital bundles, discounted products, coupon purchases, launch offers, and limited-time promotions are generally final once delivered or accessed.

If part of a bundle is missing, broken, duplicated, or incorrectly delivered, we may fix the issue by providing the correct file, replacing the download, issuing store credit, or providing a partial refund when appropriate.

App access and paid features

SensoryGift apps are designed to be practical, low-pressure digital tools. Some app features may be free, and some features may require a paid plan.

If a paid app feature does not unlock after purchase, please contact us with your order details so we can help restore access. If we cannot restore access after reasonable troubleshooting, we may offer a refund or other remedy where appropriate.

No professional, medical, educational, or therapeutic refund guarantee

SensoryGift products are educational, printable, planning, and support resources. They are not a promise of a specific medical, therapeutic, behavioral, educational, financial, or developmental outcome.

We cannot guarantee that a specific printable, support card, visual tool, app flow, or sensory support idea will work for every person, child, classroom, home, nervous system, or situation. A product not being the right fit for your specific situation does not automatically qualify for a refund after delivery or access.

Chargebacks and payment disputes

If there is a problem with your order, please contact us first. We would rather fix the issue directly when we can.

If you open a chargeback or payment dispute before contacting us, we may be required to respond through Stripe, your card issuer, your bank, or another payment provider’s dispute process instead of resolving the issue directly. A chargeback or payment dispute may also delay our ability to provide replacement files, restore access, or offer a direct solution.

Approved refunds

If a refund is approved, it will usually be sent back to the original payment method used at checkout. Processing times vary by Stripe, payment provider, bank, card issuer, payment method, and marketplace. It may take several business days for the refund to appear on your statement.

If a refunded product was a digital download, subscription, or paid access feature, your access to that product or feature may be removed after the refund is processed. If you receive a refund for a digital product, you should stop using the product and delete any downloaded copies that are no longer licensed to you.

We cannot control currency conversion changes, bank fees, card issuer fees, or exchange-rate differences that may occur between the purchase date and refund date.

Third-party marketplace purchases

If you purchased a SensoryGift product through Etsy, another marketplace, an app store, an affiliate retailer, or another third-party platform, the platform’s refund and dispute rules may apply. Please use the purchase platform’s support tools when required.

If you are not sure where you purchased a product, contact us with the product name and the email address you may have used. We will try to help you locate the order.

Contact us

For refund, download, billing, subscription, or access questions, contact us at:

Email: support@sensorygift.com

Please include your order email, order number if available, product name, and a short description of the issue. Please do not include private medical, school, therapy, or sensitive family details.

Policy updates

We may update this Refund, Digital Download, and Subscription Policy from time to time as SensoryGift grows, as products change, as checkout tools change, or as legal and platform requirements change. The updated version will be posted on this page with a new “Last updated” date.